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Financial Services Jobs

Senior SIPP Administrator

Ref: arc431

Surrey - Permanent

£25,000 - £29,000

Our client is a major player in financial services, a highly respected organisation and well known for training, supporting and developing their employees. These are fundamentally SIPP based administration roles within one of the fastest growing areas of the business. Our client will consider those with SIPP, DB and DC admin experience. Bonus and pension benefits for this role can be around £6,000 but it is the role and progress within the business that should be your focus.

The Company: These roles are based within our clients Head Office, holding around 1600 people at present - a good deal of their business comes in the shape of large, corporate pension schemes and SIPP’s play a key and increasingly prominent role in the direction of the company.

The Role: These posts are based within an area responsible for processing the core elements of SIPP administration. This role will support the business with systems and projects in order that the company can manage change effectively with minimum disruption to Business As Usual.

As mentioned, the area is growing and business levels are very promising which is why initially our client requires two new Administrators on a permanent basis. The key responsibilities include:

  • Ensuring timely, pro-active and high quality services to Retail SIPP clients including system changes, problem solving, testing and implementing changes successfully through close liaison with all departments where necessary.

  • Represent the Retail Pension Operations team in cross-departmental projects and change initiatives impacting the department. This will involve supporting the full project life cycle from requirements gathering, through all operational readiness stages and to the final implementation ensuring seamless delivery.

  • Fix client records for complex issues e.g. tax reversal, backdated BCE

  • Have a holistic view of issues and find solutions and take corrective actions where required

  • Organise your own day to day workloads and assist with planning the team workload

  • Managing communication throughout the business - providing updates and understanding change

  • Work efficiently to ensure a significant contribution to your team’s target on a daily basis. Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk

Experience/Skills Required: SIPP or DC/DB administration experience is essential. You should be able to problem solve and adapt to change as well as understand the need to share new knowledge, skills and attitudes with the end user. You should be a communicative self-starter, flexible, adaptable to change with good numeracy skills.

Additional Information: The salary for these roles is to £29,000. Bonus would add around £2,100 and the pension is also worth another £3,250+. In addition, there is life cover, generous holiday entitlement, ongoing training & development and free parking.

Team Lead - Alternative Finance

Ref: arc419

London - Permanent

£25,000 - £35,000

An opportunity here to work for a growing Fin Tech that focuses on new ways for businesses to access funding. Our client is looking for someone that can quickly progress to Team Leader after training and once comfortable in the role, with the immediate need being for someone with a call centre/sales/relationship management background who will call customers that have indicated a need for finance, taking them through their application and putting them in touch with interested Lenders.

The Company: Our client is a high profile, new Fin Tech start-up currently numbering 13 staff and growing quickly in an expanding sector. They have a hugely talented team that are helping to deliver their mission to provide the most user-friendly and transparent access for UK small business to SME Finance.

The Role: This position is the "face of our client’s business" dealing specifically with large or complicated funding requests, ongoing sales and customer service support to drive customer conversion rates and assisting with lender relationship management. You will call customers who have come to our client looking for business finance, taking them through the online application over the phone and then, as Lenders get interested in the customers business and request you will manage their contact/relationship with the Lender. There are three main areas to this job spec:

* Support development and packaging of large or complicated funding requests, tailoring them to the needs of finance providers - Work closely with customers to assess their funding needs and speed up the sales process by understanding Finance Partners requirements, ensuring customer introductions are delivered to their specifications, and as quickly as possible.

* Operational effectiveness and customer service excellence - You must be able to understand and break down the key activities of a 'sales cycle’ and can align work flow to drive maximum conversion. You should also be able to maximize sales effectiveness through pro-active use of CRM tools and positive engagement with customers.

* Lender relationship management - Maintain day-to-day working relationships with Finance Partners to ensure customers in pipeline are progressing and also work with the Head of Product to ensure the lender on-boarding is appropriately completed.

Skills / Experience Required: Our client is looking for a sales/call centre background and ideally, experience in the SME or alternative finance market. They are looking for someone able to progress into a Team Leader role, so any previous supervisory experience would be advantageous.

Additional Information: The salary for this role is up to £35,000 plus potential share options with 25 days holiday and a pension scheme available. There may also be the opportunity further down the line to work remotely 1-2 days per week.

Mortgage Paraplanner

Ref: arc429

SW London - Permanent

£25,000 - £30,000

This established Mortgage Brokerage is looking for a Paraplanner to support a Mortgage Broker and work alongside the Office Manager and three Mortgage Administrators. Our client is happy to consider those currently paraplanning within the mortgage market or possibly Junior/Trainee Paraplanners working within an IFA/Wealth Management practice.

The Company: This brokerage numbers 7 staff, has been operating almost 10 years and are based a short walk from Putney Bridge and Parsons Green tubes and less than 1 mile from Putney Station.

The Role: This role is all about ensuring the client’s expectation are managed throughout the process and their outcome is a positive experience. You will need to package all of the cases correctly before submission, ensuring you have all of the required documentation for both Compliance purposes and for the respective Lender. The key tasks will include:

  • Completing all online Agreement in Principle’s and Mortgage Applications

  • Completing all Life Insurance Applications for Providers

  • Ensuring that both the Fact Find and Medical Questionnaire are filled in correctly

  • Pro-actively liaising with clients to request documentation, checking the documentation that is provided is correct and compliant

  • Sourcing Mortgage rates for the Mortgage Broker using the Trigold system

  • Sourcing Life Insurance premiums using AssureWeb

  • Arranging for the Solicitor & Valuation fees to be taken where applicable

Skills / Experience Required: Our client is looking for people with proven paraplanning experience, either within the mortgage sector or within an IFA / wealth management firm. Good communication skills are key, as is the ability to work at a fast pace whilst ensuring you pay a lot of attention to detail.

Additional Information: The salary is £25,000 to £30,000 with bonus c.£1,500 in addition. Hours are 9am - 5pm with some flexibility.

SIPP Administrator

Ref: arc348

Surrey - Permanent

£23,000 - £26,000

Our client is a major player in financial services, a highly respected organisation and well known for training, supporting and developing their employees. These are fundamentally SIPP based administration roles within one of the fastest growing areas of the business. Our client will consider those with SIPP, DB and DC admin experience as well as strong graduates. Bonus and pension benefits for this role can upwards of £5,500 but it is the role and progress within the business that should be your focus.

The Company: These roles are based within our clients Head Office, holding around 1600 people at present - a good deal of their business comes in the shape of large, corporate pension schemes and SIPP’s play a key and increasingly prominent role in the direction of the company.

The Role: These posts are based within an area responsible for processing the core elements of SIPP administration including transfers in and out, benefit calculations and payment, death, divorce cases, investment transactions and day to day SIPP management. The role is key to providing uncompromising service to IFAs and clients – customer service being a core element in the make-up of this business.

As mentioned, the area is growing and business levels are very promising which is why initially our client requires two new Administrators, one on a permanent basis within the transfers team and another on initially a 12 month contract. You will be responsible for ensuring a timely, pro-active and high quality service to clients of the Retail SIPP including updates to procedures through close liaison with various departments within the business. In addition, you will provide and collate information for regulatory reporting and ensure appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk.

Experience/Skills Required: SIPP administration experience is naturally a key requirement, anything upwards of 12 months SIPP experience will be considered but in having two roles open, there is flexibility to take on people with Final Salary or Money Purchase pensions administration experience, or indeed a strong graduate. You should be a self-starter who can demonstrate a good use of initiative, someone who is flexible and adaptable with excellent communication skills and very well organised.

Additional Information: The salary for these roles is to £26,000. Bonus would add around £2,000 and the pension is also worth another £3,250+. In addition, there is life cover, generous holiday entitlement, ongoing training & development and free parking.

Administration Support

Ref: arc430

Surrey - Permanent

£15,800 + bonus

This client is looking for someone with some office based administration experience, possibly a recent school/college leaver, someone who is eager to learn, keen to work hard and build a career within Financial Services. This company has expanded from a start-up in 2004 to around 1,000 people and that will only grow as they develop new products and new teams spring up - a great place to build a career.

The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their market in the UK and expanding into new, related markets through 2018.

The Role: This position is based around providing administrative support, both accurately and efficiently, to ensure customers remain committed to completing the 'customer journey’ and that customers receive the right outcome. Your main responsibilities and duties will include:

  • Dealing with correspondence; filing; distribution/allocation of applications.
  • Allocation of inbound phone traffic to correct location.
  • Logging and distribution of daily post.
  • Weekly cheque processing and banking with Finance department.
  • Production of customer packs and reports.
  • Ensuring customer outputs are produced and issued accurately and timely.
  • Taking ownership of specific administration issues or queries.
  • Creating, recording and updating promptly all customer data ensuring it remains accurate.
  • Establishing and maintaining effective working relationships with sales and administrative staff within the wider business, external providers and ceding schemes.

Skills / Experience Required: As mentioned above, you should have previous office based administration experience, be keen to progress and have a minimum of 5 GCSE’s including Maths and English grade C (or equivalent). You should be willing to pursue any relevant professional qualifications deemed relevant, be literate with MS Office and possess strong communication skills.

Additional Information: The salary is £15,800 and bonus would add around £1,000 year on year. There is also a pension scheme, 25 days holiday, PMI, GymFlex, Cycle to work scheme and Death in Service benefits.

Appointment Coordinator

Ref: arc422

Surrey - Permanent

£20,000 + bonus to £5,000

This is a chance for someone with customer service experience to break into the financial services industry's boom market. Our client is looking for good communication skills, enthusiasm, desire to learn and a considerate/empathetic personality. An expanding business, very successful in this market and able to provide solid, long-term opportunities for people who apply themselves - this is by no means a static role and our client will also consider recent school/college/University leavers.

The Company: This is a rapidly expanding product provider having grown from inception 13 years ago, to around 1,000 people now. This dynamic company provides excellent benefits, a positive working atmosphere and plenty of opportunities for progression.

The Role: This role is crucial to the overall success of the company. You will be responsible for booking 1st appointments for the sales force and this is achieved through both inbound and outbound calling from warm leads generated across all the corporate partners that the company operates with. You will also revisit leads generated previously when the timing was not right for the customer to go ahead. There are NO COLD CALLS and this is NOT A SALES ROLE - all customers are aware of the company and they take Treating Customers Fairly, this is not an appropriate market for hard sales tactics.

The post requires energy and a focus on delivering high levels of customer satisfaction together with the ability to relay the company’s Service, but as this is a non-advisory role, you are not able yourself to sell the company’s products etc. Additional duties include liaising with the Field Advisers to maintain their diaries and accurate updating of the system.

Skills / Experience Required: You should be able to demonstrate experience of working within a customer focused environment. Our client requires a self-starter, happy to work from their own database of work, happy to be on the telephone for 2 hours+ per day, looking to make 4 appointments per day.

Additional Information: The role pays a basic of £20,000 and bonus opportunity of up to £5,000 as well as a comprehensive benefits package including pension.

Senior Pensions Administrator

Ref: arc323

Surrey - Permanent

£25,000 - £29,000

These (four) openings are with a major player in the Financial Services market that is committed to training and developing staff, therefore they are very keen to work with people who want to learn. These posts are open for people with any type of pensions administration background, although DC/Money Purchase experience would be ideal. An interesting area of pensions, focussing on retirement, death, divorce and ill-health cases - all within a growing team of 15. Genuine career prospects.

The Company: Our client is a global entity employing over 5000 people in 24 countries. They administer over £200billion in funds worldwide and this office is a fantastic complex consisting of over 1000 people.

The Role: This part of the company supports and maintains pension administration services for a wide range of corporate clients. The nature of the service provided includes full support to pension scheme members at all stages of the administration life cycle through to specialist support to trustees and members for specific task delivery. This Retirement Team process retirement, death, divorce and ill-health cases for members of DC pension schemes. The role is key to providing an uncompromising service to clients and members. Main responsibilities:

  • Accurately processing financial transactions for Retirement, Death and Divorce, including cases with Protected Tax Free Cash (PTFC) and Guaranteed Minimum Pension (GMP) calculations.

  • Quality checking PTFC and GMP calculations

  • Organise the day to day planning of your workload.

  • Supporting two other teams linked to the Retirements Team, providing further role diversification.

  • Prioritise and check thoroughly the accuracy and completeness of all aspects of own work and the work of others.

  • Ensure administration work is within the expected standards in productivity, quality and response times

  • Deal promptly and confidently with routine and non-routine enquiries by providing accurate information

Skills / Experience Required: Prior pensions administration experience is absolutely essential. Ideally this experience will be within DC schemes with prior exposure to PTFC and GMP calculations, but this is not essential. You must be a self-starter, keen to learn, able to demonstrate a good use of initiative and can respond rapidly to changing agendas. Strong communication skills are vital as are good numeracy and computer literacy (Excel, Word and Powerpoint).

Additional Information: This role comes with a salary around the £25,000 to £29,000 range. Bonus is worth c.£2,250 and the generous pension worth up to an additional £3,700 + further benefits and study support. Hours are Mon - Fri, 9am - 5pm with some overtime available.

Mortgage Administrator

Ref: arc425

Herts - Permanent

£17,000 - £24,000

This role is based around the administration of a number of mortgage cases, managing those cases from submission to offer and from offer to completion. Whilst mortgage experience is ideal, our client will consider administration experience in any area of banking, insurance or financial services. Over the long-term, if candidates wanted to eventually move into mortgage advising, this company will provide you the opportunity to do that.

The Company: Our client is an established, growing mortgage brokerage which currently numbers 13 staff, rising very shortly to 15 and this expansion is expected to continue slowly but surely.

The Role: This role sits within an administration team of three, this role taking the team to four with possibly one more to join in the not too distant future. You will support two Mortgage Brokers and report into the Practice Manager. You will look after everything that is required from an admin perspective, to ensure that a submitted mortgage case eventually completes, so whilst it is admin based and requires good attention to detail, there are a number of external parties that you will liaise with, so good communication skills are also a necessity. Your main responsibilities are as follows:

  • Administer, prepare and submit mortgage, general insurance and protection applications on behalf of the Mortgage Adviser

  • Manage a pipeline of cases passed on by the Mortgage Adviser

  • Act as a point of contact and dedicated support to clients, as well as Lenders, to ensure mortgage offers are issued as quickly and smoothly as possible

  • Ensure you are building and maintaining rapport with lenders/BDM’s

  • Get to know your way around all ID, bank statements and income verification i.e. Payslips, Accounts, SA302’s, Tax overviews and proof of deposit via bank statements etc

  • Keep up to date with lenders packaging criteria and deal with invoicing and chasing fees

  • Keep up to date with compliance requirements

  • Maintain a paperless office, therefore everything should be scanned and shredded

Skills / Experience Required: Some Financial Services, Banking or Insurance administration experience is required, with our client naturally preferring a mortgage based background. Good communication skills are vital, able to work quickly but with accuracy and an eye for detail being key.

Additional Information: The role pays a basic of up to £24,000 and bonus can add £2,000 over the year. Whilst no car parking available on site, there is plenty of parking available in the local area and the office is a 7-8 minute bus ride from Elstree & Borehamwood station. This is a permanent role and genuinely offers a route into a Mortgage Advisor career if that is the direction you want to take in a couple of years. The hours are Mon - Fri, 9.30am - 6pm.

Pension Complaints Assistant

Ref: arc388

Surrey - Contract

£22,500 - £35,000

If you have pensions experience and are looking to build a career, this is genuinely a 1st class option, a company respected across the industry for developing their staff. Reporting to the Complaints Manager, this post gives you access to a number of areas within the business where you would provide operational resolutions on customer accounts - all based around DC pension scheme members.

The Company: This is a leading Financial Services employer that has enjoyed consistent growth within several areas of the business, the DC operation being one of them. A fantastic complex, great place to work and you would enjoy support via ongoing training and development and encouraged to take further professional qualifications.

The Role: The DC Customer Relations Team provides support to all DC full service clients/schemes/members in the resolution of queries relating to all aspects of servicing. In this role, you will provide operational resolutions on customer accounts, and respond, by letter, email and telephone to incoming queries from customers. This role is extremely varied and you will be expected to respond to a number of different types of concerns; from advisers querying fund charges to dealing sensitively with deceased customer issues. Responsibilities include:

  • Aiming not only to respond with a level of detail and quality that exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts
  • Handle all interactions with the customer in a timely manner and ensure all regulatory requirements are met
  • Identify improvements that can be made to processes and procedures to prevent future occurrences
  • Working on a portfolio of account issues, with colleague support.
  • Ensure written responses demonstrate diplomacy and empathy whilst being concise and outcome orientated
  • Work to deadlines, aiming to keep complaints from being referred to the Ombudsman with timely escalation of high-risk cases to your Manager
  • Explaining UK products and procedures clearly and simply whilst promoting our clients brand values
  • Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk

Skills / Experience Required: You must have previous DC WorkPlace pensions administration experience and be looking for something different with a little more variety. You should be passionate about customer service and have the ability to act as a highly competent client contact for administrative and resolution purposes. FA2 and CF1 qualifications are preferable, or a willingness to work towards them

Additional Information: This role comes with a salary of£22,500 - £35,000 and bonus would run to around £3,000 with the pension contributions from our client being up to £4,000. There are also a host of other benefits including a professional study package and free car parking.

Retirement Services Advisor

Ref: arc428

Surrey - Permanent

£21,500 + c.£5,500 package

This role represents a genuine opportunity for people with customer service or sales experience to work for one of the world’s largest Financial Services companies. This experience should be within the Financial Services, Banking or Insurance sectors.

The Company: Our client is a leading Financial Services employer providing long-term savings products and serves institutional and retail investors all over the world. They employ over 5,000 people, managing £150billion+.

The Role: In this role, you will take incoming phone calls from direct customers and IFA’s. You will be expected to respond to a wide range of enquiries which may include information on a customer account, the details about a particular product, the resolution and prevention of a problem, in addition to web navigation and online queries. Every interaction with a customer should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets, so in line with this you would promote additional products and services, only where appropriate.

This role also requires handling written correspondence and making outbound calls to resolve queries, as well as some complaint handling. The amount of phone time versus customer relations work will vary depending on business needs, but as a rule of thumb, around 70% of your work will be based around technical queries and around 30% of your time will be complaints/casework. Key areas of your remit are as below:

  • Take incoming phone calls within agreed performance and quality standards

  • Make outbound calls to resolve customer queries in a timely fashion

  • Demonstrate high levels of customer focus

  • Remain motivated and focused towards achieving individual, department and company performance goals

  • Always interact in a professional and friendly manner, making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate

  • Make outbound calls to customers and IFA’s to promote additional products and services, seeking feedback

  • Recognise ‘key signals’ from customers on enquirers so as to proactively promote products and services

  • Complaint handling

Skills / Experience Required: Our client is looking for people with proven customer service or sales experience, ideally within a Financial Services/Banking/Insurance environment. The ability to listen and question effectively is very important, as is a confident and enthusiastic manner on the phone. Attention to detail and an analytical mindset are also sought after attributes.

Additional Information: The salary is £21,500 with bonus c.£1,600 in addition. The pension is very good – if you contribute 3%, our client adds on another 13% (almost £2,800). There are additional life and health benefits and the opportunity to work overtime. Hours are 9am – 5pm and a requirement to work one Saturday per month, for which overtime is paid.

Part-Time Cashier

Ref: arc427

Surrey - Permanent

£21,000 - £22,000 pro-rata

A part-time opening has arisen in Epsom town centre for someone with previous bank or building society experience, ideally having worked as a Cashier or Personal Banker. You can opt to work from 10am – 2pm meaning 20 hours per week, or you can do 8.45am – 1.45pm, therefore working a 25 hour week.

The Company: Our client specialises in lending and retail savings. There is a good working atmosphere within the branch which numbers 3 people and the head office, which is also local, numbers around 160-170 staff.

The Role: This is a customer facing post, conducting account transactions for new and existing customers, handling account opening, withdrawals, deposits and closures. You will strive to provide a high level of customer service, maintain an up to date knowledge of all products and services, forward relevant information and follow up in order to encourage new business conversion. It is vital that you portray a positive and professional image of the company to customers at all times. When you are not dealing with customers in-branch, you will provide support to the Customer Services Team in Head Office by carrying out various administrative tasks relating to mortgage or retail investment business. In addition to the hours mentioned above, you would be required to work one Saturday morning per month, 8.45am – 12.15pm, for which you would be paid 1.5 x your hourly rate, therefore boosting your income.

Skills / Experience Required: As mentioned above, a background in personal banking / cashiering within a bank or building society is essential and any prior administrative experience would also be beneficial. You should naturally want to provide excellent customer service, be willing to learn and enthusiastic about this type of work. You should be calm under pressure with a 'can do’ attitude. You should also be educated to GCSE level, minimum B grade in both Maths & English and have a smart appearance.

Additional Information: This role comes with a salary of up to £22,000 pro rata, plus a bonus scheme, pension, Bupa, an active sports & social club, 20-27 days holiday, concessionary mortgage facilities and professional study support.

Call Centre Caseworker

Ref: arc421

Surrey - Permanent

£21,500 - £22,500

A first rate opportunity for someone with an investigative approach and experience within a call centre or complaints environment - this needs to be within Financial Services/Banking/Insurance. A role involving inbound calls, complaints casework and product/service promotion. This really is a superb company within which to build a long-term career.

The Company: Our client serves investors all over the world and they also administer a wide array of corporate pension schemes. They employ over 5,000 people, managing £150billion+ worldwide.

The Role: This team plays a large part in first line customer care. Along with the Customer Relations/Complaints area, they respond pro-actively to resolve incoming call queries from direct high net worth customers. The role of the department is to provide support and information to customers investing with the company; to assist in resolving any queries; and to actively promote products and services.

The role involves taking incoming phone calls from Direct high net worth customers. You will be expected to respond to a variety of different types of enquiry, which will include: information on a customer account, the details about a particular product, the resolution and prevention of a problem, in addition to web navigation and online queries. Your key responsibilities will include:

• Take incoming phone calls within agreed performance and quality standards.

• Making outbound calls to resolve customer queries as well as to talk to customers and IFA's to promote additional products and services.

• Ensuring calls are resolved to the satisfaction of the customer.

• Always interacting in a friendly and professional manner - making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate.

• Explain relevant products and procedures clearly and simply.

• Complaint handling and developing a strong understanding of products, procedures, systems and customer needs through ongoing training.

Skills / Experience Required: You should have proven customer service or sales experience gained within either a call centre or complaints environment - ideally within a Financial Services/Banking/Insurance business. You should possess the ability to listen and question effectively, be comfortable in working in a structured environment, demonstrate flexibility and be able to work well under pressure with a positive attitude at all times.

Additional Information: The salary for this role is up to £22,500 with bonus adding c.£1,700 and a pension contribution from the company of up to £2,925. Monday to Friday, 9am - 5pm with a requirement to work one Saturday per month, for which you receive a £350 annual supplement and overtime, so the package is worth approx. £28,000 at the upper level. A fantastic working environment surrounded by good people although the main attraction as we see it is the role itself and the progression possible within the business.

Pensions Correspondence Asst

Ref: arc383

Surrey - Contract

£20,000 - £23,000

This is a genuine opportunity to break into a global Financial Services company and work your way up the ladder. Very well known for developing staff, lots of projects and secondments regularly handed out, so a great employer to work for if you want to progress. DC pensions experience would be ideal, but this is more about finding three people who are well organised, good communicators, willing to learn with a proactive approach.

The Company: This is a leading Financial Services employer, serving investors all over the world and the Pensions Correspondence Team are tasked with responding to emails and correspondence from pension scheme members, IFA’s, Administrators and various authorised contacts.

The Role: You will be responsible for responding to client and member contacts in relation to the administration and servicing of their DC pension account. This will include:

  • Responding to emails and correspondence, including letters of authority and setting up administration requests - making sure all aspects of the request are fully addressed.
  • Provide up-to-date information on a wide variety of subjects, including plan details and member account information. Other subjects will relate to product information, valuations, investment fund options, fund prices and market news.
  • You will also get exposure to changes in allocation and balance switches, also changes in the allocation of future contributions.
  • It is vital that you keep your knowledge up to date, utilising information provided by your Line Manager but also using the intranet, regular member magazines and mailings etc.

Skills / Experience Required: You will ideally possess some previous pension’s knowledge, although this is not essential. What is key is that you possess excellent administration, organisational and communication skills, coupled with a proactive approach, an enquiring mind and a willingness to learn. Previous telephone based customer service experience would also be an advantage.

Additional Information: Salary is up to £23,000 with bonus likely adding £1,500 - £2,000 and the pension is worth up to £3,000. Probably more important is that you will be trained to a high level with a view to progressing within pensions and the company in general. Our client is very keen on people who want to learn.

Complaints Associate

Ref: arc213

Surrey - Contract

£21,500 + bonus c.£1,500

This role represents a genuine opportunity for people with complaints or compliance experience in any form of financial services, to work for a global Financial Services employer. If candidates can show enthusiasm, good organisational skills and a 'can do’ attitude, it is likely this 12 month contract will go PERMANENT.

The Company: Our client is a leading Financial Services employer, serving investors all over the world, managing all significant asset classes for institutional and retail investors in long-term savings products - namely ISA’s, OEIC’s and Unit Trusts. They employ over 5,000 people, managing £150billion+ worldwide.

The Division: There are 1600 people in this office and the Customer Relations function is hugely important to the business. The team deal with incoming queries received by email and post as well as some overflow calls transferred by the contact centre and queries that are too technical for the contact centre to deal with. Queries can include anything from basic information requests, fund performance questions, to FSA reportable complaints and highly complex queries.

The Role: In this role, you will provide operational resolutions on customer accounts, and respond, by letter, email and telephone to incoming queries from customers, ensuring you provide excellent customer service. The hours are 9 - 5 with the opportunity for overtime. Around 70% of your WORK will be complaints casework and 30% dealing with a variety of telephone queries.

This role is extremely varied and you will be in contact with a variety of people, sometimes liaising directly with customers/investors, sometimes with their Financial Advisers who could be querying commission payments, whilst you will also need on occasion to deal sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring regulatory requirements are met and all interactions with the customer handled in a timely manner.

Skills / Experience Required: Our client is looking for people with previous complaints or compliance experience. Experience in writing letters to clients/customers is also desirable. You must possess excellent organisation and communication skills (written and verbal) as well as the ability to manage several tasks simultaneously. You should be able to work under pressure, to tight deadlines with accuracy and attention to detail. An experienced user of Microsoft Word and Outlook and a basic knowledge of Excel is also required.

Additional Information: The salary is c.£21,500 with bonus in addition. The pension is very good - if you contribute 3%, our client adds on another 13% (almost £3,000), so the package is easily in excess of £26,000. There are additional life and health benefits and the opportunity to work overtime.

Contact Centre Associate

Ref: arc201

Surrey - Permanent

£21,500 + bonus + pension

This is a genuine opportunity for people with office based customer services or call centre experience, to work for a global Financial Services company. If candidates can show enthusiasm, energy and the ability to multi-task, there are real prospects for promotion to a Senior Associate role, paying £25,000 in around 12-18 months.

The Company: Our client serves investors all over the world, managing all significant asset classes for institutional and retail investors in long-term savings products - namely ISA’s, OEIC’s and Unit Trusts. They employ over 5,000 people, managing £150billion+ worldwide.

The Team: This area consists of around 250 people. Each team plays a large part in first line customer care. The Phone Teams respond pro-actively to resolve incoming phone call queries from Financial Advisers as well as direct customers. The role of the area is to provide support and information to customers investing with the Firm; to assist in resolving any queries; and to actively promote the products and services. THERE IS NOW A NEW ACADEMY SYSTEM IN PLACE THAT PROGRESSES GOOD PEOPLE THROUGH THE RANKS - SO ACHIEVERS WILL BE AT SUPERVISOR LEVEL IN AROUND 18 MONTHS.

The Role: This post involves taking around 40-60 incoming phone calls from direct customers and Financial Advisers. You will be expected to respond to a variety queries which may include: information on a customer account, the details about a particular product, the resolution and prevention of a problem, in addition to web navigation and online queries.

Every interaction with a customer should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets. Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customer's expectations. Around 80% of your time will be phone based and the remaining 20% focused on administration requirements.

Skills / Experience Required: You must have proven office based customer service or call centre experience. You must have a stable work history, be confident and enthusiastic on the phone, work well under pressure and be able to take the initiative to escalate issues as appropriate. You should have an 'A’ Level standard education and we should stress how important your attitude will be - enthusiasm, energy, punctuality and the ability to multi-task are paramount.

Additional Information: The salary for this role is £21,500 and bonus, on average, would add around £1,600 and the pension can also add c.£2,750 plus a variety of other benefits. The hours are 9am - 5pm and you will need to work one Saturday per month, but for this you would get double time and there is the option for additional overtime.

Complaints Assistant

Ref: arc373

Kent - Contract

£21,500 + bonus c.£1,500

This role represents a genuine opportunity for people with complaints or compliance experience in any form of financial services, to work for one of the world’s largest asset managers. If candidates can show enthusiasm, good organisational skills and a 'can do’ attitude, it is likely this 12 month contract to go PERMANENT.

The Company: Our client is a leading Financial Services employer, serving investors all over the world, managing all significant asset classes for institutional and retail investors in long-term savings products - namely ISA’s, OEIC’s and Unit Trusts. They employ over 5,000 people, managing £150billion+ worldwide.

The Division: There are 700 people in this office and the Customer Relations function is hugely important to the business. The team deal with incoming queries received by email and post as well as some overflow calls transferred by the contact centre and queries that are too technical for the contact centre to deal with. Queries can include anything from basic information requests, fund performance questions, to FSA reportable complaints and highly complex queries.

The Role: In this role, you will provide operational resolutions on customer accounts, and respond, by letter, email and telephone to incoming queries from customers, ensuring you provide excellent customer service.The hours are 9 - 5 with the opportunity for overtime. Around 70% of your WORK will be complaints casework and 30% dealing with a variety of telephone queries.

This role is extremely varied and you will be in contact with a variety of people, sometimes liaising directly with customers/investors, sometimes with their Financial Advisers who could be querying commission payments, whilst you will also need on occasion to deal sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring regulatory requirements are met and all interactions with the customer handled in a timely manner.

Skills / Experience Required: Our client is looking for people with previous complaints or compliance experience. Experience in writing letters to clients/customers is also desirable. You must possess excellent organisation and communication skills (written and verbal) as well as the ability to manage several tasks simultaneously. You should be able to work under pressure, to tight deadlines with accuracy and attention to detail. An experienced user of Microsoft Word and Outlook and a basic knowledge of Excel is also required.

Additional Information: The salary is c.£21,500 with bonus in addition. The pension is very good - if you contribute 3%, our client adds on another 13% (almost £3,000), so the package is easily in excess of £26,000. There are additional life and health benefits and the opportunity to work overtime.

Investment Dealing Processor

Ref: arc424

Surrey - Permanent

£22,000 - £25,000

Do you have a personal banking background or experience in investment or pensions administration? Do you want to get involved in processing investment deals and long-term move into full client on-boarding or transitions roles? This is a great opportunity to make that move. Whilst processing based, there is contact with clients and regular consultation with the trading desk, so strong communication skills are essential as well as an eye for detail. This is a superb company within which to build a long-term career.

The Company: Our client serves investors all over the world and they also administer a wide array of corporate pension schemes. They employ over 5,000 people, managing £150billion+ worldwide.

The Role: This team is responsible for providing services to our clients US$40bn Pan-European Institutional and International Business Development businesses. The team is responsible for addressing their reporting, transactional, legal and ad hoc requirements. In addition, the team operates the dealing function for these businesses. The key focus of this role will be carry out dealing of trades according to client instructions (around 450 deals per month). This will entail using in-house systems and working closely with the onshore and offshore dealing teams. The team works to tight deadlines to meet daily valuations times. Key responsibilities include:

Ensure all transactions (deals) received are processed accurately, in a timely fashion and in accordance with in-house dealing procedures

Ensure all transactions (cash-flows) received are processed accurately, in a timely fashion and in accordance with company cash-flow procedures

Liaising with other departments on client queries

Compilation of accounting information as required by the client

Providing information to third party contacts on client portfolios/activity

Providing information to internal parties and responding to internal queries regarding clients

Involvement in key team and departmental projects

Skills / Experience Required: Some Financial Services or Banking experience is required, ideally an administration/processing background with some client/customer contact. Accuracy and attention to detail are vital requirements as are good communication and MS Office skills. Our client is keen to see people who are genuinely willing to learn as there are really good prospects for this role to develop in around 12-18 months.

Additional Information: The role pays a basic of £22,000 - £25,000 and bonus of c.£1,700 as well as the company putting in at least £2,200 to your pension. There are a variety of other employee benefits but the stand out factor is the opportunity to progress within a Blue Chip Financial Services company.

Banking Administrator

Ref: arc423

Kent - Contract

£22,000 - £24,000

If you are looking to get into the banking/investment/fund management sectors without having experience in those fields, this is a rare opportunity to make that move. This is an administration based role that will also see you liaise with external 3rd parties, so good communication skills, accuracy and an eye for detail are absolutely key requirements. This is a superb company within which to build a long-term career.

The Company: Our clientserves investors all over the world and they also administer a wide array of corporate pension schemes. They employ over 5,000 people, managing £150billion+ worldwide.

The Role: As with a number of vacancies within this company, initially the role is on a 12 month contract, but a very high percentage of these roles become permanent within 6-9 months. This opening is for an Administrator within their Central Banking Unit (no previous banking experience necessary). The Unit is responsible for processing payments out via a number of banks and payment applications and as such, provide the last checks before a payment leaves the company. The Unit also receives and banks payments by cheque for a variety of products. The nature of this work means you are in constant contact with numerous internal and external contacts working with a number of constraints and deadlines.

As one of the Administrators within this area, you will be responsible for a number of clerical duties for both onshore and offshore payments, including:

  • Control and administer outgoing payments for UK products

  • Issue automatic and manual payments by telegraphic transfer and payment modules linked to their UK Bank

  • Liaise with internal departments as well as 3rd Parties

  • Process accurately, while keeping in mind deadlines dictated by market convention

  • Control outgoing payments and the processing of the payment runs

  • Issue manual and automated payments by electronic transfer and cheque

  • Banking of cheques

Skills / Experience Required:Whilst thorough training is provided, it is essential that you possess excellent interpersonal and communication skills, coupled with proven PC skills (especially Microsoft Office e.g. Excel, Word, PowerPoint), as well as a good attention to detail, the ability to work to set deadlines, good problem solving skills and a willingness to learn.

Additional Information: The role pays a basic of £22,000 - £24,000 and bonus of c.£1,700 as well as the company putting in at least £2,200 to your pension. There are a variety of other employee benefits but the stand out factor is the opportunity to progress within a Blue Chip Financial Services company.

DC Technical Consultant

Ref: arc387

Surrey - Permanent

£30,000 - £40,000

If you have strong technical pensions experience and good communication skills, aligned with the ability to see things from a customer’s perspective, this is a great opportunity. This role will see you act as a point of reference for three teams on technical pensions matters, generally based around SIPP’s and DC schemes. Our client is very well known for developing staff, so a great employer to work for if you want to progress.

The Company: This is a leading Financial Services employer, serving investors all over the world. The Client Services Dept has grown very healthily the last few years and you will provide technical support for two telephone based teams totally around 20 people as well as a customer relations team numbering 10 staff. The office in total houses around 1600 people.

The Role: This is a varied and challenging role with real progression possibilities. You will act as the areas technical expert and be responsible for providing technical pensions support to the three teams mentioned above along with customers and Financial Advisors. This will all relate to technical and legislative aspects of Defined Contribution pension schemes as well as SIPP’s and other related retirement planning products.

To help improve the functioning of Client Services in general, you will also be responsible for monitoring, recording and analysing the types of enquiries that come in. You can then use this information to form the basis of another aspect of this role, which centres on mentoring all the team members and up-skilling them. In addition to this, you will be expected to identify risks and assist with resolutions on the more complex cases.

Skills / Experience Required: It is essential that you possess a good understanding of Defined Contribution based schemes. Any experience in SIPP’s / Personal Pensions would be advantageous, but not essential. As mentioned, you also need to have excellent communication skills as you will work on some of the more complex cases and take ownership of them, ensuring they are resolved to a satisfactory conclusion.

Additional Information: This role comes with a salary up to £40,000 and bonus would run to around £4,500. Our client will also put up to 13% into your pension pot and there are a range of other benefits including a professional study package and free car parking. This team works a 35 hour week between the hours of 8am – 6pm.

Investment Brokerage Associate

Ref: arc389

Surrey - Permanent

£23,000 - £26,000

Do you have a broking / share dealing / corporate actions background? Have you had exposure to Equity/Fixed Income/ETF/Investment Trust asset classes? This client is genuinely a 1st class career option, a company respected across the industry for developing their staff. A fantastic complex to work on, a company keen to take on people with drive and ambition, backing that up with excellent support/training.

The Company: This is a leading Financial Services employer that has enjoyed consistent growth within several areas of the business, their Client Services area being at the forefront of that expansion that now sees around 1600 people within their head office.

The Role: The Brokerage specialist team are a customer facing team responsible for providing execution only stock-broking support to customers, advisers and various internal teams. They are responsible for a broad range of operational processes and a key part of the role will be liaison with the newly created Trade Operations teams.

The purpose of the role is to provide the best possible phone service to customers; you will also deal with emails and letters/referrals from several internal departments. You will gain and retain a high level of technical, product and procedural competence which can be applied in a practical manner in the calls that you take, and the solutions you find for customers. You will be required to support phone placed orders, deal with calls relating to order placement, deal corrections, corporate action events, as well as account management. Key responsibilities include:

  • Handling Customer and Client inbound and outbound interactions
  • Supporting customers with trading queries, not giving advice or opinion
  • Placement of phone orders including large deals
  • Support brokerage specialist team processes ensuring adherence to company policies/standards and FCA regulations. The focus will be escalations and exception handling relating to trading and settlement
  • Maintain awareness of stock market conditions
  • Maintain full understanding of the brokerage proposition & product range
  • Work with the support team to communicate corporate actions events
  • Achieving consistently high average call quality scores (gold standard)

Skills / Experience Required: Experience within a broking or corporate actions environment is essential and you should have either the IAQ / IMC or be willing to work towards them. As mentioned, you should have knowledge of the following asset classes - Equity/Fixed Income/ETF/Investment Trusts, be MS Office literate and possess first class communication skills.

Additional Information: This role comes with a salary up to £26,000 and bonus would run to around £2,500 with the pension contributions from our client being up to £3,250. There are also a host of other benefits including a professional study package and free car parking.

Pensions Customer Services

Ref: arc371

Surrey - Permanent

£22,000 - £23,000

This role represents a genuine opportunity for either a recent graduate with some work experience or people with office based customer services or call centre experience, to work for a global Financial Services company - if they can show enthusiasm, energy and the ability to multi-task. There is a c.10% bonus and 13% pension, taking the package to over £28,000.

The Company: Our client serves investors and pension scheme members all over the world, they employ over 5,000 people, managing £150billion+ worldwide.

The Team: This area of the business is expanding quickly - currently consisting of 40 people and expanding to around 50 as demand for this service increases. The Phone Teams respond pro-actively to resolve incoming phone call queries from Financial Advisers as well as direct customers. We have placed one of the Managers you would report to and in turn their Senior Manager and can assure you this is a superb management team to work for, excellent people with great reputations and very good at developing people.

The Role: This post involves taking incoming phone calls, resolving any queries that generally consist of contribution changes, fund transfers, updating member details etc.

You start off with around 3 week’s intensive training on the products, systems and customer service in general. Our client is very hot on putting the customer first, so having this mind-set is crucial. You will provide callers with up-to-date information on a wide variety of subjects related to the members account - such as investment fund options, fund prices, general queries on processes and forms relating to transfer and switches as well as future fund allocations.

Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customer's expectations.

Skills / Experience Required: Our client has two options here - they are looking either for people with proven office based customer service or call centre experience with a stable work history. The alternative is to consider recent graduates who are confident, enthusiastic, work well under pressure and are able to take the initiative to escalate issues as appropriate.

Additional Information: The salary for this role is £22,000 - £23,000 and bonus would add around £2,000 and the pension can also add c.£3,000 plus a variety of other benefits. The main consideration is the progression though, good people can without doubt, progress if they apply themselves. The hours are shifts of 8am - 4pm, 8.30am - 5pm and 9am - 5.30pm with some flexibility.

Senior Call Centre Associate

Ref: arc420

Surrey - Contract

£24,000 - £26,000

A first rate opportunity for someone with an investigative approach and experience within a call centre or complaints environment - this needs to be within Financial Services/Banking. Whilst initially a 12 month contract, there is every chance this role will go perm or you will move internally into another perm post as this office has around 1600 people and they encourage development. This really is a superb company within which to build a long-term career.

The Company: Our client serves investors all over the world and they also administer a wide array of corporate pension schemes. They employ over 5,000 people, managing £150billion+ worldwide.

The Team: This team provides services to the companies Wholesale and Nominee business, taking responsibility for their reporting, transactional, legal and ad-hoc requirements.

The Role: The role is complex, varied and involves handling all contact with the customer through inbound and outbound calls, written correspondence, e-mail and other media. These queries are wide ranging but can include: deal queries, information on a customer account, details about a particular product, investigation and resolution of a problem, in addition to web navigation and online queries. Every contact with a customer should be seen as an opportunity to meet the business goal of acquiring new, and retaining existing assets. As part of this you would be expected to promote additional services where appropriate, with a priority for automation alternatives. Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customers’ expectations. Your key responsibilities will include:

• Take incoming phone calls and respond to correspondence within agreed performance and quality standards

• Recognising 'key signals’ from customers or enquirers to pro-actively promote products and services

• Ensure all "contacts" (calls, emails or written correspondence) are "owned" and resolved to the satisfaction of the customer and the company ensuring escalation where appropriate

• Remain highly motivated and focused towards achieving set individual, department and company performance goals

• Develop a strong understanding of the companies products, procedures, systems and customer needs through receiving relevant training

• Build and maintain key "one to one" customer relationships

• Work closely with the relevant Sales and Marketing Teams, UK Retail Liaison as well as other Operational and Client Service areas

Skills / Experience Required: Our client is ideally looking for people with a commitment to customer service, maybe from a call centre or complaints background within Financial Services or Banking. Any relationship management experience would be beneficial, a confident telephone manner as well as excellent planning, prioritisation and organisational skills.

Additional Information: The salary for this role is up to £26,000 with additional bonus and a pension contribution to 13%. A fantastic working environment surrounded by good people although the main attraction as we see it is the role itself and the progression possible within the business.

Governance & Control Manager

Ref: arc418

Surrey / Kent - Contract

£30,000 - £34,000

This company is a great business within which to build a career and for this role they are looking for someone with a governance/compliance/analytical background to help improve management reporting to ensure the relevance and value of governance activities. Whilst initially a 12 month contract, there is a good chance the role will go permanent, it is rare that good people are let go, so other avenues could well open up during your tenure.

The Company: Our client serves investors all over the world and they also administer a wide array of corporate pension schemes. They employ over 5,000 people, managing £150billion+ worldwide.

The Role: The division that this role sits within is responsible for a broad range of operational processes on behalf of their European Retail business and as the Governance & Control Manager, you will support the Associate Director and Head of Retail & Pension Operations by delivering aspects of the governance and control framework covering regular management reporting, communication, action follow up, oversight of BCP, Audit, Compliance and Risk and provide further support on ad hoc initiatives as required. Key responsibilities include:

  • Developing and continuously improving management reporting to ensure relevance and value of governance activities
  • Ensuring the provision of regular reporting including inputs to GOC reports, Headcount variance reporting, Goals dashboard, Functional area updates and Project activity recording.
  • Preparing risk, audit & compliance pack for Operations monthly SLT risk meeting
  • Maintaining the Risk dashboard and provision of risk data for Goals and UBOC reporting
  • Oversight of risk, audit and compliance action points working with process and functional owners to reach timely resolution.
  • BCP governance, as well as the maintenance of BCP playbook and co-ordination of BCP initiatives and actions
  • Support on ad-hoc initiatives e.g. Town Hall presentations, data gathering and analysis, ad-hoc reporting

Skills / Experience Required: Ideally our client is looking for previous governance and control experience gained within Financial Services or another regulated environment. You must have strong attention to detail, proven analytical organisation skills, coupled with strong numeracy and written presentation abilities. A can do attitude and the desire to make things happen and take ownership are also important considerations.

Additional Information: The salary for this role is up to £34,000 with additional bonus and a pension contribution to 13%. A fantastic working environment surrounded by good people although the main attraction as we see it is the role itself and the progression possible within the business.

Global Pricing Associate

Ref: arc417

Kent - Contract

£22,000 - £25,000

A genuine opportunity for someone who is numerate with a keen eye for detail and good communication skills to grab a spot within our clients Global Pricing Team and work their way up through a business employing several thousand staff worldwide. Whilst initially a 12 month contract, there is a good chance the role will go permanent and our client is also open to numerate graduates looking for their first full-time role.

The Company: Our client serves investors all over the world and they also administer a wide array of corporate pension schemes. They employ over 5,000 people, managing £150billion+ worldwide.

The Role: This team is responsible for the operational pricing of our clients onshore and offshore fund ranges. The department is UK based and currently consists of 1 Senior Manager, 1 Manager and 1 Assistant Manager and approx. 10 staff. The purpose of the role is to undertake the daily responsibilities of the Global Pricing Team to ensure all Pricing cycles and Third-Party Provider dealing and settlement is completed within the required time-frames with a high degree of accuracy. The key responsibilities include:

  • Running Pricing routines daily at various times across all funds and providers

  • Fully understand and support the ITEQ and ETF dealing process

  • Fully understand the daily processing of client instructions for a variety of Funds within tight deadlines and regulatory requirements

  • Fully understand the daily high value processing of bulk transactions for Onshore, Offshore, UKFNW, GFNW, DC Funds Factory and Life Company offerings

  • Assist in the process of Fund Mergers, Launches and Closures of new Third Party Providers and funds

  • Daily inputting and reconciliation of Third Party deals to enable settlement with the Third Parties.

  • Daily telephone contact with internal departments and Third Parties over fund prices, deal confirmations and operational issues.

  • To keep Assistant Managers/Managers informed of work in progress and escalate any possible issues which will impact on the time-frame to complete

Skills / Experience Required: To be considered, you must have good PC skills (Excel, Word, Outlook), possess the ability to work under pressure and to consistently meet deadlines. You must be numerate with a keen eye for detail and a high degree of accuracy. It is important that you have a good telephone manner and strong communication skills and are able to complete tasks in a timely manner and flexibility to work out of hours if required. Also, you should be energetic with a strong desire to deliver service excellence and exceed expectations.

Additional Information: The salary for this role is up to £25,000 with additional bonus and a pension contribution to 13%. A fantastic working environment surrounded by good people although the main attraction as we see it is the role itself and the progression possible within the business.

HNW Investment Client Support

Ref: arc399

Surrey - Permanent

£25,000 - £27,500

There are one, possibly two openings within this Blue Chip employer for people with investment and customer service/sales experience. This role interacts with new enquirers and existing investors in order to promote, develop and retain personal investment assets. Mainly a telephone based role but the position also provides regular exposure to clients face to face in their London office for 1-2 days per month and people in this role often progress into relationship management roles within the business.

The Company: This is a leading Financial Services employer that has enjoyed consistent growth within several areas of the business. They employ well over 5,000 people worldwide and this role will see you based in two of their major office complexes, totalling over 2,000 people altogether.

The Role: This team is responsible for marketing our client’s products and services to individual retail investors who are happy to make their own investment decisions – including their Wealth Brand aimed at high net worth investors. The team offers general guidance largely via online investment tools, but does not offer individual financial or investment advice. Products include OEICs, Unit Trusts, Investment Trusts within and outside of ISA/PEP and SIPP wrappers.

The role will be varied and in addition to pro-actively making calls as a result of numerous campaigns, you will also be expected to respond to a variety of different types of enquiry which may include: information on customer accounts, details about a particular product,the resolution and prevention of customer facing issues, in addition to web navigation and online queries. This role requires a high level of self-driven initiative and the ability to learn and develop new skills and knowledge to meet the client’s requirements. Key responsibilities include:

  • Supporting existing customers and enquirers by pro-actively contacting them during their investment journeys to create a seamless customer experience.
  • Identify individual customer needs and promote relevant products and services in line with those needs; generating direct enquiries and referrals to the appropriate business segment.
  • Act as a continual improvement champion; delivering excellent service through the identification and escalation of customer issues to the correct departments, providing support where required.
  • Knowledge of products, systems and services offered by the company including the website, account management and sufficient technical understanding to guide customers to pilot systems and processes.

Skills / Experience Required: It is essential that you have proven experience in providing an excellent level of customer service, ideally within investment/banking/financial services and this could be from within a phones based role or face to face. You should be confident in dealing with senior stakeholders and presenting M.I and reporting analysis. You should also be comfortable with meeting customers face to face on occasion and possess strong MS Office skills, particularly MS Excel and Outlook. To do well in the role, you must be highly organised, accurate, able to work in a fast paced environment and be a multi-tasker.

Additional Information: The salary is £25,000 - £27,500, bonus adds c.£3,000 and the company contributes c.£3,250 into your pension. There is a superb study support package also in place.

Customer Services Rep

Ref: arc295

Surrey - Permanent

To £22,000+bonus+allowance

A genuine chance of progression - this client has expanded by around 20-25% in terms of workforce over the last 2-3 years to around 170 employees. If you want to utilise your customer service/call centre skills, take on some administrative responsibilities and ultimately progress through an expanding business, this client gives you the tools to achieve that. Graduates with some customer service work experience are also considered.

The Company: Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Investment are their key markets with two of these roles initially based within the investments team and one within the mortgages function.

The Role: The current requirement is for 3 people to join the Customer Service teams currently numbering around 25 staff. The focus is on servicing existing customers with regard to their mortgage or investment accounts. Initially you will get to grips with the administrative element of the role and then gradually gain exposure to the calls from brokers and customers. The teams generally split their week between admin days and calls days, alternating through the week. As a business, their focus is very much on providing first class customer service with a requirement that potential candidates can show a "Customer Comes First" focus. Gradually the intention is that you would be cross-trained, so if you initially start within the investments function, you would eventually be trained on the mortgage side of the business and then progress into other more specialist teams within the company. The main elements of the role include:

  • Maintain an up to date knowledge of all products and services offered by the company
  • Dealing with customers on a daily basis both over the phone and via email
  • Pro-actively following up enquiries via marketing and the website
  • Carrying out market research and analysis of results when necessary
  • Dealing with all general special tasks and projects that are customer related
  • Calling customers to up-sell products
  • Liaise with external suppliers and maintain business relations with third parties as required

This role works within a rota system of Monday to Friday 8am - 5.30pm, so you would work for 7.5 hours between these times. There is a requirement to work, on average, one Saturday per month and those hours are 9am – 12pm for which you get 1.5 x hourly rate.

Skills / Experience Required: As mentioned above, our client will consider recent graduates with some customer service experience and for those with work experience, a background in financial services, banking or insurance would be ideal alongside solid customer service/call centre experience. Good MS Office experience is required, along with good communication skills, an eye for detail and the ability to work accurately within a fast paced environment.

Additional Information: This is a great opportunity for career progression. Salary is £20,000 to £22,000 along with an annual bonus, good company benefits inc. Pension and professional study sponsorship.

Appointment Coordinator

Ref: arc046

Surrey - Permanent

£20,000 + c.£6,000 bonus

This is a chance for someone with telephone based customer service / sales experience to break into the financial services industry's boom market. Note we are not looking for people who have done ‘hard sales’, candidates need to be considerate and empathetic. An expanding business, very successful in this market and able to provide solid, long-term opportunities for people who apply themselves.

The Company: This is a rapidly expandingproduct provider having grown from inception 12 years ago, to around 1,000 people now. This dynamic company provides excellent benefits, a positive working atmosphere and plenty of opportunities for progression.

The Role:This role is crucial to the overall success of the company.You will be responsible forbooking1st appointments for the sales force and this isachieved through both inbound and pro-active outbound calling from warm leads generatedacross all the corporate partners that the company operates with. You will also revisit leads generated previously when the timing was not right for the customer to go ahead. There are NO COLD CALLS involved, all your contact is driven through to people who are aware of the company. There is NO HARD SELL approach as they take Treating Customers Fairly very important and this is not an appropriate market for hard sales tactics.

The post requires energy and a focus on delivering high levels of customer satisfaction together with the ability to ‘sell’ the company’s Service, but as this is a non-advisory role, you are not able yourself to sell the company’s products etc. Additional duties include liaising with the Field Advisers to maintain their diaries and accurate updating of the system. .

Skills / Experience Required: You should be able to demonstrate experience of working within an appointment making environment/call centre and have experience of handling inbound calls and fulfilling customer requirements,selling the service & benefit of appointments. Our client requires a self-starter, happy to work from their own database of work, happy to be on the telephone for 2 hours+ per day, looking to make 4 appointments per day.

Additional Information: The role pays a basic of £20,000 and bonus opportunity of up to £6,000 as well as a comprehensive benefits package including pension.

Senior Compliance Consultant

Ref: arc230

Oxford: HOME BASED - Permanent

£35,000 - £42,000

For those who have a strong compliance background, are good communicators, are mobile and would like the opportunity to work from home, this is a fantastic option. Our client is growing in terms of size and reputation, are becoming very well known amongst IFA's, Insurance Brokerages and Mortgage Advisors and this appointment will help to move the company on. A great opening for someone with ambition.

The Company: Our client is a management consultancy specialising in financial services compliance and regulation. Providing consultancy services to over 100 small to medium sized firms on a regular basis, their clients are IFA’s, general insurance brokers and mortgage advisers, who are regulated by the FSA.

The Role: This business prides itself on their ability to offer plain language guidance and to communicate in a friendly and relaxed manner, making compliance both interesting and enjoyable. A primary objective is to give clients pragmatic support and assistance to help them meet both their business objectives and their regulatory commitments. For this particular role, clients could be based in the Midlands, the South-West, London and as far North as Manchester. For that reason, we are looking for someone probably based in the South Midlands to Oxford region. Consultants should be prepared to work anywhere in the UK and spend on average 2-3 nights away per month. Initially you will work closely with senior management/Directors and shadow them whilst gradually assuming responsibility for client accounts, gaining autonomy in around 12 months. Key responsibilities include:

  • Manage accounts involving regular visits to clients
  • Research and write client briefings on rule changes
  • Conduct compliance audits and file checks
  • Give constructive feedback and general support to clients on regulatory issues
  • Work closely with clients supporting them with T&C issues
  • Continue to develop knowledge of compliance issues
  • There will also be a need to study for industry qualifications.

Skills / Experience Required: You must have a strong compliance track record with an in-depth knowledge of retail investment products. You should possess the ability to digest and communicate complicated rules and regulations as well as having a good understanding of the FSA Handbook relevant to small firms. Naturally you are expected to have superb interpersonal skills, a collaborative approach and high quality presentation skills. Our client is looking for candidates with G60 to their name and someone who isLevel 4 qualified.

Additional Information: This role comes with a salary of up to £42,000 with discretionary bonus and pension on top. There is also, as you would expect a generous petrol allowance. There is also the potential for this person, once comfortable with the role, to develop accounts and bring in additional Consultants to manage, so our client is very happy to take on people with ambition.

Compliance Oversight Manager

Ref: arc400

Nottingham - Permanent

£40,000 - £45,000

A really interesting opportunity to take on the compliance responsibility for a relatively young company that consists of an IFA arm with £10m funds under management (FUM)and a discretionary investment management arm with £15m FUM. Whilst the overall business numbers 12/13 staff, your focus will concern the 7 advisory staff within these two parts of the group. Ideally you would beLevel 4 Qualified and looking to take on a role where you can help the company develop long-term.

The Company: This group started in 2013 and has been continually evolving. Expansion plans in development currently include growth of its digital and social media marketing activities, growing the regulated advisory and investment management teams as well as launching new investment products. Centralised services such as compliance and administration/brand management and financial controls are also being developed.

The Role: Your overall remit will include keeping up-to-date with regulatory developments, advising senior management of FCA related and other regulatory issues and of any changes to the FCA rules. You will produce an annual compliance report for senior management and manage the firm’s relationship with the FCA. Responsibilities will cover the following:

  • Approved persons - Ensure that all new Approved Persons receive FCA approval before commencing duties. Formally review job descriptions / key tasks for all Approved Persons at least annually.
  • Compliance Monitoring - Ensure that the firm has adopted a risk based approach to compliance monitoring. Ensure findings from client file reviews are recorded as part of the firm’s management information and reacted to by senior management, where necessary.
  • Selling Practices - Ensure all staff are aware of the FCA requirements on selling practices. Monitor the review of client files to ensure regulatory requirements are being met.
  • Complaints handling - Review complaints against the firm, dealing with them in accordance with the FCA complaints handling rules. Ensure all staff are aware of the firm’s complaints handling procedures.
  • Financial Promotion - Ensure financial promotions are approved in line with FCA rules. Annually review financial promotions to check that the information contained therein remains valid and compliant.
  • Training and Competence - Ensure that any new recruits and / or approved persons are subject to proper supervision. Ensure all relevant individuals are subject to on-going supervision and assessment.

Skills / Experience Required: It is essential that you have a strong compliance background anddetailed knowledge of FCA rules. Ideally this experience will have been gained within an IFA/Wealth Management environment and will include detailed knowledge of retail investments.

Additional Information: The salary for this role is in the £40,000 - £45,000 range. Will consider home working options and possibly a 3 or 4 day week arrangement, dependent on the person.

Call Centre Associate

Ref: arc354

Kent - Permanent

£21,500 + bonus c.£1,500

This is a genuine opportunity for people with office based customer services or call centre experience, to work for a global Financial Services company. If candidates can show enthusiasm, energy and the ability to multi-task, there are real prospects for promotion to a Senior Associate role, paying £25,000 in around 12-18 months.

The Company: Our client serves investors all over the world, managing all significant asset classes for institutional and retail investors in long-term savings products - namely ISA’s, OEIC’s and Unit Trusts. They employ over 5,000 people, managing £150billion+ worldwide.

The Team: This area consists of around 250 people. Each team plays a large part in first line customer care. The Phone Teams respond pro-actively to resolve incoming phone call queries from Financial Advisers as well as direct customers. The role of the area is to provide support and information to customers investing with the Firm; to assist in resolving any queries; and to actively promote the products and services. THERE IS NOW A NEW ACADEMY SYSTEM IN PLACE THAT PROGRESSES GOOD PEOPLE THROUGH THE RANKS - SO ACHIEVERS WILL BE AT SUPERVISOR LEVEL IN AROUND 18 MONTHS.

The Role: This post involves taking around 40-60 incoming phone calls from direct customers and Financial Advisers. You will be expected to respond to a variety queries which may include: information on a customer account, the details about a particular product, the resolution and prevention of a problem, in addition to web navigation and online queries.

Every interaction with a customer should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets. Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customer's expectations. Around 80% of your time will be phone based and the remaining 20% focused on administration requirements.

Skills / Experience Required: You must have proven office based customer service or call centre experience. You must have a stable work history, be confident and enthusiastic on the phone, work well under pressure and be able to take the initiative to escalate issues as appropriate. You should have an 'A’ Level standard education and we should stress how important your attitude will be - enthusiasm, energy, punctuality and the ability to multi-task are paramount.

Additional Information: The salary for this role is £21,500 and bonus, on average, would add around £1,600 and the pension can also add c.£2,750 plus a variety of other benefits. The hours are 9am - 5pm and you will need to work one Saturday per month, but for this you would get double time and there is the option for additional overtime.

Customer Relations Support

Ref: arc355

Surrey - Permanent

£21,500 + bonus c.£1,500

This role represents a genuine opportunity for people with complaints or compliance experience or indeed any technical call centre experience to work for one of the world’s largest Financial Services companies.

The Company: Our client is a leading Financial Services employer that provides long-term savings products and serve institutional and retail investors all over the world. They employ over 5,000 people, managing £150billion+ worldwide.

The Division: There are 1,500 people in this office and around 100 in Customer Relations. The Customer Relations team is client facing, dealing with all incoming queries received by email, post as well as those transferred from other areas. The work can include anything from basic information requests, fund performance queries, to FSA reportable complaints and complex queries.

The Role: In this role, you will provide resolutions on customer accounts, and respond, by letter, email and telephone to incoming queries from customers.The hours are 9 – 6 with the opportunity for overtime. Around 70% of your work will be based around technical queries and around 30% of your time will be complaints/casework focused.

This role is extremely varied and you will be expected to respond to varying types of enquiry; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts. Key areas of your remit are as below:

  • Investigate and resolve all cases allocated to you by your Team Manager.

  • Work efficiently to ensure a significant contribution to your team’s targets on a daily basis.

  • Develop a relevant understanding of systems and undertake operational account amendments on them.

  • Undertake ‘verification’ activity for both written client correspondence and account amendments made on operating systems.

  • Explain UK products and procedures clearly and simply whilst promoting the company’s brand values.

  • Ensure appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk.

Skills / Experience Required: Our client is looking for people with previous complaints or compliance experience or indeed people with a call centre background who have handled technical queries. Experience in writing letters to clients/customers would be ideal and you must possess excellent organisation and communication skills (written and verbal) as well as the ability to manage several tasks simultaneously. You should be able to work under pressure, to tight deadlines with accuracy and attention to detail. An experienced user of Microsoft Word and Outlook and a basic knowledge of Excel is also required. Graduates with some relevant office experience will be considered.

Additional Information: The salary is £21,500 with bonus c.£1,500 in addition. The pension is very good – if you contribute 3%, our client adds on another 13% (almost £3,000). There are additional life and health benefits and the opportunity to work overtime.

Claims Administrator

Ref: arc415

Surrey - Permanent

£18,000 - £20,000

An expanding business, currently looking to fill a significant number of additional posts to the business across several departments. Our client urgently needs to bring in an additional Claims Administrator, someone who will be able to deal with sensitive cases, handling the administration and customer service elements surrounding death claims, divorce cases and bankruptcy agreements etc. This client is looking for a mix of administration and customer service experience gained within Financial Services and the ability to empathise and handle sensitive situations.

The Company: Our client, in their main product lines, are the UK's no.1 provider from dozens of established competitors and with new products being developed and new teams regularly being put together, there are serious progression prospects across the business for people that apply themselves.

The Role: The aim of this role is to deliver a quality business processing service in relation to our clients Annuity, Drawdown and Long Term Care products. Customers will be using this service at very difficult times, generally following a bereavement or divorce, so whilst the work is very interesting, it requires a high level of communication skills as well as diplomacy and empathy. The main elements of this role include:

  • Deliver and maintain excellent levels of customer service, providing prompt and efficient responses to internal and external customer enquiries.
  • Provide accurate information on products and services to third parties, including Financial Intermediaries, family members of the policy holder, Solicitors, Probate Officers, etc.
  • Consider and examine all documentation linked to the death of the customer before determining the beneficiaries of the death benefits payable.
  • Recovery of overpayments following death notifications.
  • Review and oversee manual calculations across a variety of processes.
  • Analyse legal documentation to determine the split of on-going payments on Divorce cases.
  • Other such responsibilities or tasks that management may at times reasonably require.

Skills / Experience Required: Previous death claims experience would be an advantage but by no means essential. What is critical is a Financial Services background in an administrative or customer service capacity and the ability to handle sensitive situations, with excellent communication skills.

Additional Information: The salary ranges from £18,000 to £20,000 doe and in addition to the basic salary there is a bonus of c.7.5% and an extensive benefits package.

Lead Broker Marketing Exec

Ref: arc350

Surrey - Permanent

£32,000 - £38,000

Our client is an established, yet expanding financial services company, having grown massively over the last 4-5 years. This represents a superb opportunity for someone with B2B intermediated marketing experience to really make their mark within an industry leading provider.

The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their market in the UK and moving into new, related markets.

The Role: Based within a vibrant, expanding Marketing Dept, the purpose of this role is to help design, develop and implement relevant marketing activities that support their IFA / Financial Intermediary initiatives and plans. The main responsibilities within that remit include:

  • Working with other members of the team, you will collate, analyse and interpret appropriate relevant campaign management information.
  • Ensure that, in working with other key marketing stakeholders, you help to optimise customer journeys and deliver ROI.
  • Support the group change programme and projects that are being deployed by the Marketing Dept.
  • Design and develop relevant marketing materials, initiatives and campaigns to support the achievement of appropriate business targets and strategic network partnerships.
  • Work with other marketing team members to ensure high quality materials and support are provided to IFA’s / Financial Intermediary’s.
  • Ensure all materials are compliant and meet the needs of key stakeholders

Skills/Experience Required: Our client is looking for someone with a marketing or business related degree and ideally, Financial Services marketing experience. At the very least, you will have some B2B intermediated marketing experience. You should have some campaign management and evaluation experience and possess good verbal, written and numeracy skills.

Additional Information: The salary for this role is up to £38,000 with an excellent benefits package and bonus adding around 7.5% to 10%.

Lifetime Mortgage Administrator

Ref: arc414

Surrey - Permanent

£18,600 - £20,500

If you have solid administration experience, irrelevant of sector, this could be an opportunity to break into Financial Services within a company well known for developing staff and helping them to progress. The training is first class, another reason why they are able to recruit people without a Financial Services background. Whilst this is an admin role, there is a lot of liaison involved with external contacts, so good communication skills are vital.

The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their field in the UK and expanding into new, related markets through 2017. This company now numbers over 1,000 staff, with a really strong reputation in the market.

The Role: Initially, six additional Administrators are required due to growth within this part of the company, with the work relating to their Lifetime Mortgage products, or Equity Release as it is commonly known. You will be responsible for providing full administration support and professional customer service to Financial Advisor's, partners of the company as well as customers in order to ascertain further information so that policy applications can progress to the point that they then become ‘live’ business. You will be required to update client information and ensure that the completed required administration is managed in accordance with agreed procedures and compliance.

Skills / Experience Required: You will need to have proven administrative experience and excellent communication skills. It is also essential that you are highly organised with strong attention to detail and are keen to learn and progress.

If you are looking to develop your experience within a growing organisation that will support you at all levels, including full support in studying for professional qualifications, this is a superb opening.

Additional Information: The salary for this role is up to £20,500 and bonus c.£1,600. In addition there is an excellent benefits package including pension and life/health benefits.

Customer Resolution Associate

Ref: arc413

Isle Of Wight - Permanent

£14,000 - £16,000

This role represents a genuine opportunity for either people with recent customer services experience within a professional environment or recent graduates with previous customer services experience. This is an opportunity to work for a global Financial Services company. If candidates can show enthusiasm, energy and the ability to multi-task, there are real prospects for long-term development.

The Company: Our client serves investors all over the world and they also administer a wide array of corporate pension schemes. They employ over 5,000 people, managing £150billion+ worldwide.

The Role: In an office of around 35 staff, this role is in the Transaction Resolutions Team, part of our clients Customer Services area. The purpose of this team and the role, is to quickly and efficiently review, and where possible resolve, unclear instructions received from customers or Financial Advisers. You will review the customer instruction and undertake initial investigations to see if you can resolve the query internally through the use of existing information. Where a query cannot be resolved internally, you will contact the customer/adviser, usually be telephone and if this is not possible, in writing. Your role is to ensure that all interactions with the customer are handled in a timely manner and with a quality of response that fully meets or exceeds the customers expectations.

Skills / Experience Required: You must have proven office based experience that has involved customer interaction. Our client will also consider recent graduates who again have had previous customer service experience. You should have an analytical and methodical approach to investigations and problem solving, possess good communication skills and we should stress how important your attitude will be – enthusiasm, energy, punctuality and the ability to multi-task are paramount.

Additional Information: The salary for this role is £14,000 - £16,000 with additional bonus and pension benefits. The main consideration is the progression though, good people can progress quickly if they apply themselves.

Customer Services Support

Ref: arc380

Surrey - Permanent

£21,400 - £24,000

This client is looking either for a recent Graduate who is motivated and keen to forge a career or someone with call centre experience, ideally within Financial Services, Banking or Insurance. This company has expanded from a start in 2004 to around 1,000 people and that will only grow as they develop new products and new teams spring up – a great place to build a career.

The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their market in the UK and expanding into new, related markets through 2017.

The Role: As first point of contact for customers, it will be your job to deliver a great customer experience. You will be positive and helpful, and make doing business - easy, efficient and pleasurable. This is a wide ranging post – you will provide an administration, telephony and underwriting service that supports the sales distribution model for our clients entire suite of products. Your responsibilities will include:

  • Answer queries from customers using a variety of media including, telephone, web and chat.
  • Accurately communicate technical aspects.
  • Make calls to third parties (e.g. solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period.
  • Produce quotes and/or re-quotes over the telephone.
  • Liaise between departments to ensure all queries are dealt with efficiently and result in the best customer experience.
  • Liaise with internal & external customers and third parties to ensure relationships are developed and maintained.
  • Help drive improvement measures in the team; being proactive in management-led strategies

Skills / Experience Required: Our client will consider two types of person. Someone who has relevant experience gained in a contact/call centre environment preferably within Financial Services, Banking or Insurance. Alternatively, they will consider recent Graduates who are motivated and keen to build a career in Financial Services. All applicants should have a minimum of 5 GCSE's, or equivalent, including Maths & English (A-C Grades).

Additional Information: Salary is £21,400 to £24,000 and bonus is likely to add around £1,500 + pension and a variety of life and health benefits. There is also a study support programme in place.

Claims Handler

Ref: arc266

Surrey - Permanent

£22,500 - £25,000

An expanding business, currently looking to fill a significant number of additional posts to the business across several departments. Our client urgently needs to bring in an additional Claims Handler, someone who will deal with sensitive cases, handling death claims, liaising with legal bodies on divorce settlements etc. Must have previous death claims experience.

The Company: Our client, in their main product lines, are the UK's no.1 provider from dozens of established competitors and with new products being developed and new teams regularly being put together, there are serious progression prospects across the business for people that apply themselves.

The Role: The aim of this role is to deliver a quality business processing service in relation to our clients Annuity, Drawdown and Long Term Care products. Customers will be using this service at very difficult times, generally following a bereavement or divorce, so whilst the work is very interesting, it requires a high level of communication skills as well as diplomacy and empathy. The main elements of this role include:

  • To build rapport with people quickly and have a good way with words.

  • To conduct a data gathering service to make informed decisions on who should receive on-going benefits, following the death of a customer and deal with claimants or legal representative queries.

  • To process requests from customers wishing to transfer their fund values to another product within the business or to another Annuity provider, either during the term of the policy or at maturity.

  • To liaise with legal bodies on divorce settlements and pension sharing orders.

Skills / Experience Required: Previous death claims experience is absolutely essential, ideally this should include previous exposure to pensions, possibly annuities, but that would be viewed as a bonus, not an essential requirement.

Additional Information: The salary ranges from £22,500 to £25,000 doe and in addition to the basic salary there is a bonus of c.7.5% and an extensive benefits package.

New Business Administrator

Ref: arc259

Surrey - Permanent

£20,000 - £22,000 plus bonus

An expanding business, bringing new products to market. An employer that promotes staff development.This is a business that has adapted to changes in the Financial Services marketplace and is intent on strengtheningtheir position as the Number 1 player in this field. This is an administrative post that could give you an excellent grounding in the business and expose you to opportunities as new products are developed and new teams are formed. Previous administration experience essential, ideally within Financial Services.

The Company: Our client is looking to expand from their current mark of around 1000 staff. In their two main product lines, they are the UK's no.1 provider, from dozens of established competitors. They have a superb reputation in the market and are known for developing staff within the business.

The Role: A great opportunity for someone ideally with some stable administrative experience who is a good team player and eager to learn. This is a busy, fast paced environment where the teams are encouraged to work hard, but also to have fun doing so in a positive, upbeat department. You will provide agreed level’s of customer service and admin support to a variety of contacts – introducers, partners and customers. This all relates to applications for Annuity products and will involve liaising with / chasing these contacts to ensure all the information required is present in order to turn these applications into ‘live’ business.

Skills / Experience Required: Ideally you would have experience in administration within Financial Services, but our client is open to strong admin background from within other industries. Our client is looking for someone who will fit really well into the team dynamics, a good team player, eager to learn and take on new challenges with strong communication skills. The team is quite fast paced, so it is important that you can adapt to work volume spikes and still meet deadlines. Accuracy is also important, so keen attention to detail would be of value.

Additional Information: The salary is up to £22,000 and in addition there is a bonus of c.£1,600 and an extensive benefits package including pension.

If you want to make your mark within an industry leader, a company that is expanding very healthily and can offer excellent opportunities, then this role could be ideal.

The New Business Administrator position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include pensions, sales support, employee benefits/group risk, compliance, flexible benefits, paraplanners, underwriting, customer services and IT related roles. We predominately focus on London and the Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.

Pensions Administrator

Ref: arc406

Surrey - Permanent

£20,000 - £24,000

Two new openings with this award winning product provider to work on a wide range of policy/contract events from an administrative angle. Pensions experience is essential. Lots of variety and real potential for moving up through the ranks into a number of roles within the Operations Division.

The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their field in the UK and expanding into new, related markets through 2017. This company now numbers over 1,000 staff, with a really strong reputation in the market.

The Role: This position focuses on a number of pensions based administrative procedures, including policy cancellations, policy re-writes, updating policies with additional funds and processing ad-hoc drawdowns. You will also work on the finalisation of policies that are maturing, policy conversions and overseeing policies that require an escalation of payments. In addition there are wide array of policy amendments that require work at any one point in time and you will also help create annual statements for customers.

Skills / Experience Required: Pensionsadministration experience is essential andcustomer service experience would also be an advantage, but the admin background will be our clients focus at this point. It will also help if candidates are keen to study for professional qualifications such as CF1, FA1 and FA2 if you don’t already possess them.

Additional Information: The salary for this role is up to £24,000 and bonus likely to add around £2,000. Pension contribution from the company can at this level reach £2,400 + a variety of life and health benefits as well as study support.

Lead Content Marketing Exec

Ref: arc411

Surrey - Permanent

£32,000 - £34,000

This company is a great firm to work for if you have good people skills, the ability to work to tight deadlines and are a team worker. If you can couple that together with campaign management experience, anunderstanding of SEO and PPC andCMS experience,then this business is well known for supporting staff, providing solid development guidance and openings do come up further up the chain as the companyexpands at a healthy rate.

The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their field in the UK and expanding into new, related markets through 2017. This company now numbers over 1,000 staff, with a really strong reputation in the market.

The Role: This role comes around as two maternity employees are now job sharing, creating this gap. The main remit is to design and develop creative multi-media marketing content that can be utilised across all owned, earned and paid-for digital channels. The main accountabilities include:

  • Design, develop, implement and measure all relevant multi-media activities that support our clients digital plans.
  • Ensure all activities undertaken adhere to the relevant policies and procedures of the business, is within their risk 'appetite' and is approved according to the appropriate compliance procedures.
  • Working with other members of the team, collate analyse and interpret appropriate relevant campaign management information.
  • Work with other key marketing stakeholders to ensure you optimise customer journeys and deliver ROI.
  • Design and develop new films, infographics, copy, etc that brings to life a range of concepts and ideas for both advisers and end consumers.
  • Working with digitalcolleagues to ensure digital information is provided in a compliant,engaging, comprehensive and helpful format.
  • Working alongside marketing colleagues, ensuring all assets developed comply with appropriate brand and web content processes and procedures and that assets are appropriately managed and measured.
  • Ensure the assets developed support brand positioning and deliver ROI.

Skills / Experience Required: Good marketing skills including campaign management and evaluation are needed, as is an understanding of SEO, PPC andexperience with CMS (WordPress, Magento orEpiserver). Any Google Analytics or relevant FaceBook/Twitter experience would also be useful. You should have good numeracy skills, adept at building working relationships, a team worker, hard worker and able to work to tight deadlines.

Additional Information: The salary for this role is up to £34,000 and bonus potential is up to 20%. In addition there is an excellent benefits package including pension and life/health benefits.

Pensions & Tax Administrator

Ref: arc397

Surrey - Permanent

£19,000 - £20,000

A great opening for someone with pensions administration experience who is looking for a role that will give them the opportunity to build a career. Our client is expanding the business, increasing turnover to more than £2billion and winning awards on a regular basis. The requirement is for someone who is highly organised, pays a lot of attention to detail and is focused on delivering good customer service.

The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their field in the UK and expanding into new, related markets through 2017. This company now numbers over 1,000 staff, with a really strong reputation in the market.

The Role: The focus for this position is to provide administration support and agreed levels of customer service considering at all times how to achieve the best customer outcome. This area puts a lot of importance on being a team player whilst also being able to work independently and as one of the Administrators, you will be responsible for a variety of back office functions, covering a range of different payments. Your functions and responsibilities will include:

  • HMRC Submissions & Exceptions
  • Tax queries, including manual payments and tax adjustments
  • Policy changes and payment queries
  • BACS rejects, returned payments and monthly manual payments
  • Recovery of overpayments - post claim
  • Expression of wish forms & requests
  • P60 production and distribution/queries
  • Power of attorney administration

Skills / Experience Required: Pensions admin or technical experience is our client's first consideration - after that it is essential that you possess excellent organisational and communication skills and naturally pay attention to detail. You should be willing to learn and be able to work in what can be a fast paced environment that works to deadlines.

Additional Information: This role comes with a salary of up to £20,000 plus bonus of c.£1,500 as well as pension and excellent career/study support.

Assistant Manager

Ref: arc344

Surrey - Permanent

£28,000 - £35,000

This is a great chance for a supervisor either with a contact centre background or a pensions/financial services background to progress to Assistant Manager level and ultimatelybeyond that. Our client is a major player in financial services, a highly respected organisation and well known for investing in and developing their staff. Our client administers numerous large DC pension schemes and this area provides telephone support to IFA’s and pension scheme members.

The Company: This role is based within our clients Head Office, an impressive complex in fabulous surroundings. Corporate pensions and investments are their key areas and as a company, they employ over 5,000 people worldwide.

The Role: This post is based within the DC Operations Contact Centre. You will oversee 10-15 DC Phones Associates within a Department that numbers around 40 staff. This area takescallsfrom pension scheme members and IFA’s who have a query relating to the administration of their DC pension. As an Assistant Manager, our client wants this person to manage the day to day activity within the team by monitoring call flows, capacity planning and assessing business priorities in order to meet SLA’s. You will deal with complaints and escalations, process related query resolutions and get involved in call coaching and ensuring compliance.

Our client is looking for this person to lead by example, shaping the team and driving a customer service culture, motivating the team as well as monitoring, measuring and managing team performance. You will need occasionally to make yourself available to assist the team with queries and problem resolution and ensure there is sufficient cover in place to ensure all areas of work/processing are adequately monitored at all times. Another responsibility is call quality monitoring, both remotely and side by side to enhance the team’s all-round performance. You will also be encouraged to put forward ideas for improvements to the environment, service, procedures and relationship with other areas of the business.

Experience/Skills Required: The ideal scenario for our client is to find someone with supervisory experience within a a pensions contact centre. The likely scenario is that they would recruit either a supervisor within a pensions/financial services background or a supervisor from within a different type of contact centre. Confident communication skills are essential and ambition to progress within the business.

Additional Information: The salary for this role is up to £33,000 with some flexibility for the ideal candidate who has pensions contact centre management experience. In addition, the realistic bonus is around £3,000 with pension adding c.£3,750. In addition there is life cover, generous holiday entitlement, ongoing training & development and free parking.

Sales Administrator

Ref: arc412

Surrey - Permanent

£18,000 + bonus c.£2,500

If you have recent administration experience, this could be a really good option – an opportunity to work for a company well known for developing people, they really try to maximise your potential. The role is based around supporting the sales team and it’s management with various clerical tasks.

The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their field in the UK and expanding into new, related markets through 2017. This company now numbers over 1,000 staff, with a really strong reputation in the market.

The Role: The vast majority of our clients business comes in via Financial Advisers and this role is an important part of that sales process, backing up the sales team to make sure everything runs smoothly. Your main responsibilities will include:

• Taking responsibility for undertaking a variety of sales related administration.

• Acting as a repository for sales data and to be able to analyse and deliver information at short notice.

• Provide a point of contact for the Management of the Sales team for the delivery of ad-hoc administrative tasks as they occur.

• Help maintain an up-to-date base-level knowledge of Group systems and products.

• Operate within standard procedures and compliance guidelines.

Skills / Experience Required: Excellent administration and office skills are required, including an in-depth knowledge of all current MS Office applications. A clear focus on results, quality and service is essential – our client puts a huge amount of importance on customer service and in many ways, in this role you need to view the sales team as your customers. They want to see a desire to succeed, are not afraid of ambition and are looking for the ability to actively manage diverse administrative responsibilities whilst maintaining a high degree of enthusiasm.

Additional Information: The salary for this role is up to £18,000 and bonus potential is up to 20%. In addition there is an excellent benefits package including pension and life/health benefits.

Digital Marketing Executive

Ref: arc410

Surrey - Permanent

£22,000 - £28,000

If you have recent digital marketing experience, this growing company will give you the support and development guidance you require to move up the ladder and genuinely build a career for yourself within this discipline. New products and teams are being created regularly, so prospects there are excellent and there is a really positive atmosphere within the business.

The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their field in the UK and expanding into new, related markets through 2017. This company now numbers over 1,000 staff, with a really strong reputation in the market.

The Role: There is a lot of variety within this role – initially the focus would be the work that revolves around page expiries on their various websites, so experience with Google Analytics and Tag Manager would be very welcome. It is also important that this person understands SEO and has had previous exposure to FaceBook, Twitter, Hootsuite etc. The main accountabilities within this role are as follows:

  • Develop, implement and measure all relevant digital marketing activities that support our clients digital plans.
  • Ensure all activities undertaken adhere to the relevant policies and procedures of the business, is within their risk 'appetite’ and is approved according to the appropriate compliance procedures.
  • Work with other members of the team, collating, analysing and interpreting relevant campaign MI.
  • Working with other marketing stakeholders, manage content for non-Financial Intermediary websites.
  • Work in partnership with key stakeholders to ensure web content processes/procedures are adhered to and assetsmanaged.
  • Working with the analytics team to help develop adequate and appropriate monitoring of web analytics.
  • Working alongside other members of the digital marketing team, continuing to evolve and develop digital marketing capability, including SEO, PPC and display.

Skills / Experience Required: Good digital marketing skills and an understanding of relevant CMS systems and Google Analytics is really important. In addition, our client requires a creative approach to both problem solving and communications, good people skills, a hard working and flexible attitude, good numeracy skills and ideally the ability to write at publication level standards.

Additional Information: The salary for this role is up to £28,000 and bonus potential is up to 25%. In addition there is an excellent benefits package including pension and life/health benefits.

Retirements Administrator

Ref: arc409

Newport, IOW - Permanent

£15,000 - £16,000

This role represents a genuine opportunity for people with administration experience, to work for a global Financial Services company. If candidates can show enthusiasm, energy and the ability to multi-task, there are real prospects for long-term development.

The Company: Our client serves investors all over the world and they also administer a wide array of corporate pension schemes. They employ over 5,000 people, managing £150billion+ worldwide.

The Role: In an office of around 35 staff, this role fits within our clients Retirement Service Team, this is a telephone based service that provides advice/guidance to customers who are looking to convert their pension pots into retirement income, or indeed make use of a lump sum. Your role is to help the team generate income by preparing client files, welcome packs and application packs. You will also process new business applications and chase business to completion, so whilst an administration background is essential, so to are good communication skills. You will liaise with the Adviser and Guided Teams in order to reduce duplication of effort and ensure that all clients are well managed in a timely fashion. This work must all adhere to FCA and other regulatory guidelines, all of which is taught in the first few weeks of training.

Skills / Experience Required: You must have proven office based administration experience, possess good communication skills and be comfortable with MS Office (Word, Outlook, Excel). You should be numerate and be able to work both independently and as part of a team. We should stress how important your attitude will be – enthusiasm, energy, punctuality and the ability to multi-task are paramount.

Additional Information: The salary for this role is £15,000 - £16,000. The main consideration is the progression though, good people can progress quickly if they apply themselves.

Mortgage Administrator

Ref: arc408

Hampshire - Permanent

£18,000 - £25,000

This is an opening for someone with previous mortgage administration experience to support a Director of a growing IFA/Mortgage Brokerage currently numbering around 25 staff.

The Company: Our client’s business was established just over 10 years ago and whilst this role focuses on the mortgage side of the business, our client also has other Directors/Advisors that focus on Life, Protection, Pension and Investment business.

The Role: The opening is for a Mortgage Administrator to support one Director with all of the administration required from the business they write and of course clients built up over the years. There will also be some compliance responsibility – in the past our client has taken on people with minimal mortgage experience, but this time the Director wants someone with enough experience that they can make the Director aware of any potential compliance issues they see, and naturally if this person was new to the industry, they would not be able to do that. The initial main duties include:

  • Processing new business files.

  • Updating client records.

  • Obtaining valuations and annual review reports.

  • Chasing providers for documentation and updates.

  • Liaising with clients and mortgage lenders to ensure mortgage applications proceed smoothly.

  • Client maintenance, including switch instructions.

  • Ad-hoc requests from Advisers, which could include file preparation, scanning, drafting letters, client contact/follow up - so there will be client contact, hence a need for good communication skills.

You will also provide cover on occasion for all areas of the office, which will include post, answering telephone and a variety of general office duties.

Skills / Experience Required: We are looking for someone who has previous mortgage administration experience. You must be positive, professional and have exceptional attention to detail.

Additional Information: The salary for this role is up to £25,000 – the role being offered on a full-time basis, Monday to Friday, 9-5pm. The office is around a 15 minute walk from the nearest station, but there is a bus stop opposite our client’s office and free parking available. There is also a discretionary bonus and a pension available.

IFA Administrator

Ref: arc404

Surrey - Permanent

£19,000 - £27,000

  • A genuine chance to progress from administration through to a Paraplanner or Advisor role

  • Training and progress through to Diploma status and beyond encouraged

  • Do you have paraplanning, IFA admin or general Financial Services admin experience? Read on.

The Company: Our client is a renowned private investment and wealth management business that is committed to providing a high level of customer service as well as an incredible support to their employees. They have grown to 11 staff and this will shortly grow to 13 with this role and a Paraplanner soon to be appointed.

The Role: You will be expected to work alongside the IFA’s as part of the Administration and Support Team assisting them in the servicing of existing clients, whilst adhering to strict FSA regulations and internal policy and procedure. Excellent training and development is available with full support and encouragement to complete industry qualifications and CPD. The main elements within your brief include:

  • Investment administration and fund switches

  • Working on Investnow actions and queries

  • Contract note reconciliations and maintaining client records

  • Processing new business applications (Investments, Pensions and Life business)

  • Handling a variety of customer enquiries

  • Ongoing administration and support for existing clients as well as helping ouw with scanning and filing requirements.

Skills / Experience Required: You should have solid administration experience, ideally within the financial services sector – any background dealing with investments, pensions and life products would naturally be an advantage, but not essential. A good working knowledge of Word/Excel/Outlook is required, a professional and committed approach to work a drive to develop within the industry and able to work under your own initiative.

Additional Information: The salary for this role ranges from £19,000 to £27,000 and in addition there is 25 days holiday, DIS and Income Protection. The big thing though is the opportunity, to develop long term into a qualified Paraplanner or indeed an Advisor.

Marketing Executive

Ref: arc405

Surrey - Permanent

£30,000 - £35,000

An exciting opportunity has arisen within this growing Financial Services company for someone with marketing collateral experience within Financial Services. Excellent company to develop with, they have expanded the workforce by around 25% the last 2-3 years as product demand grows. You will organise the copy-writing, design, proofing, production and distribution of marketing materials for the company to include literature; direct mail; advertising; emails; newsletters; exhibition kit and promotional goods.

The Company: Our client specialises in lending and retail savings, the office now numbering around 160-170 people, with a reputation for developing staff. The business has recently re-branded and so they are looking for consumer facing marketers to help drive their new customer acquisition strategy. Further expansion is planned and they are putting their digital marketing and analytics at the forefront of the business strategy.

The Role: Within a team of 8, you will take on responsibility for driving all customer acquisition campaigns across Digital channels: PPC, SEO, DR Optimisation and Social. As Marketing Executive, you will play a fundamental role in supporting the Marketing Manager to manage and deliver the overall plan, as well as playing a lead role when it comes to creating marketing collateral and campaigns. Our client wants to see a passion for marketing and possession of broad channel knowledge, as well as having the confidence to make performance related recommendations. You will be responsible for:

  • Organising the copy-writing, design, proofing, production and distribution of marketing materials - to include literature; direct mail; advertising; emails; newsletters; exhibition kit & promotional goods

  • Support frequent and business critical product launches, withdrawals and refreshes across both mortgages and savings, updating literature and web content as relevant.

  • Ensure that existing materials and content (web and off-line) are regularly reviewed and then updated or withdrawn as necessary.

  • Write copy for both web and off-line, ensuring tone of voice guidelines are followed and all communications are clear, fair and not misleading to customers.

  • Assist with the planning, implementation and monitoring of marketing campaigns that help cross/up sell to existing customers and drive warm, cost-efficient and quality prospects to the websites and New Business Team.

  • Assist with the organisation of on-site and off site exhibitions, workshops and seminars, including promotion and logistics.

Skills / Experience Required: Candidates must be able to create engaging marketing collateral (copy writing, proofing ad production) and generate results from their campaigns, ideally with a background in Financial Services. You should have experience of coordinating cross-channel marketing campaigns and be able to juggle multiple projects and prioritise effectively in an often fast-paced environment with competing pressures.

Additional Information: The salary range for this role is £30,000 - £35,000 with pension, bonus and a variety of additional benefits.

Call Centre Associate

Ref: arc365

Isle Of Wight - Permanent

£14,000 - £16,000

This role represents a genuine opportunity for people with office based customer services or call centre experience, to work for a global Financial Services company. If candidates can show enthusiasm, energy and the ability to multi-task, there are real prospects for long-term development.

The Company: Our client serves investors all over the world and they also administer a wide array of corporate pension schemes. They employ over 5,000 people, managing £150billion+ worldwide.

The Team: This team consists of 7 Calls Handlers, dealing on average with around 20-25 calls each per day, playing a large part in first line customer care. The team responds pro-actively to resolve incoming queries from Financial Advisers as well as direct customers and Administrators, in the main relating to a customer wishing to take out all or part of their pension’s savings.

The Role: Your role is to ensure that the customer is fully informed about the consequences of their proposed decision and that they understand the importance of their tax coding to the payment that they will receive. It will be your responsibility to process agreed requests promptly and accurately. Our client places a huge amount of importance on customer service and you will be expected to ensure these standards are met and policies/procedures are adhered to. Your key responsibilities include:

  • Take incoming calls within agreed performance and quality standards

  • Demonstrate high levels of client focus

  • Ensure calls are resolved to the satisfaction of the client and the business

  • Always interact in a friendly and professional manner - making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate

  • Explain relevant products and procedures clearly and simply whilst promoting company values

  • Pro-actively develop an awareness of the regulatory environment in which the company operates, the "Treating Customers Fairly" framework, and the impact this has on the delivery of customer service solutions

  • Develop a strong understanding of company products, procedures, systems and client needs through receiving relevant training

  • Keeping required knowledge up to date with the information provided both by your line manager as well as other means such as the Intranet

Skills / Experience Required: You must have proven office based customer service or call centre experience. You must have a stable work history, be confident and enthusiastic on the phone, work well under pressure and be able to take the initiative to escalate issues as appropriate. We should stress how important your attitude will be - enthusiasm, energy, punctuality and the ability to multi-task are paramount.

Additional Information: The salary for this role is £14,000 - £16,000. The main consideration is the progression though, good people can progress quickly if they apply themselves.

DC Pensions Administrator

Ref: arc345

Surrey - Contract

£20,000 - £26,000

This global organisation is looking for a DC Pensions Administrator initially on a 10 month contract with genuine potential for the role becoming permanent. An interesting area of pensions, focussing on retirement, death and divorce cases – all within a team of 13, but part of an impressive complex with superb long-term opportunities.

The Company: Our client is a global entity employing over 5000 people in 24 countries. They administer around £185billion in funds worldwide and this office consists of c.1600 people.

The Role: This part of the company supports and maintains pension administration services for a wide range of corporate clients. The nature of the service provided includes full support to pension scheme members at all stages of the administration life cycle through to specialist support to trustees and members for specific task delivery. This Retirement Team process retirement, death and divorce cases for members of DC pension schemes. The role is key to providing uncompromising service to clients and members. Main responsibilities:

  • Ensure all allocated work is processed in a timely manner avoiding exposure to unnecessary risks in market movements.

  • Dealing with financial transactions, processing invoices and sales.

  • Accurately processing financial transactions for Retirement, Death and Divorce

  • Ensure administration work is within the expected standards in productivity, quality and response times

  • Deal promptly and confidently with routine and non-routine enquiries by providing accurate information

Skills / Experience Required: Prior pension experience is essential, a real preference for those with occupational DC / Money Purchase experience. Someone who is a self-starter, can demonstrate a good use of initiative and can respond rapidly to changing agendas. Strong communication skills are vital as are good numeracy and computer literacy (Excel, Word and Powerpoint). If you have had exposure to calculations on Protected Tax Free Cash and Guaranteed Minimum Pensions, that would be ideal, but not essential.

Additional Information: This role comes with a salary to around the £26,000 mark. Bonus is worth c.£2,250 and the generous pension worth an additional c.£3,000 + further benefits and study support should the role become permanent.

New Business Processor

Ref: arc398

Surrey - Permanent

£18,600 - £20,000

A great opening for someone with administration experience who is looking for variety and a role that will give them the opportunity to build a career within an expanding business. Our client is UK’s leading player in their core market, increasing turnover to more than £2billion and winning awards on a regular basis. The requirement is for someone who is highly organised, a strong administrator and confident in talking to customers over the phone, providing excellent customer service.

The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their field in the UK and expanding into new, related markets through 2017. This company now numbers over 1,000 staff, with a really strong reputation in the market.

The Role: This position centres around processing applications for retirement based Financial Services products. This is a vital post for the company to fill correctly as you would play a pro-active part in ensuring that customers remain committed to completing the retirement journey from an administrative perspective. Each stage of the admin process comes with it’s own KPI’s and SLA’s, so our client is hoping applicants may have had exposure to these in the past. As one of the Administrators, you will be responsible for a variety of back office functions, including:

  • Processing new business applications efficiently
  • Handling offers, valuations and completions effectively
  • Liaising with Solicitors, Lenders, Advisor's and customers via phone/email/letter
  • Creating, recording and updating promptly, all customer data ensuring it remains accurate and compliant
  • Taking ownership of specific customer/partner/provider issues or queries to ensure a timely and appropriate resolution

Skills / Experience Required: Financial Services experience is not essential as training is provided, however it is vital that you possess excellent organisational and communication skills and have a strong administrative background. You should be willing to learn and be able to work in what can be a fast paced environment that works to KPI’s and SLA’s.

Additional Information: This role comes with a salary of up to £20,000 plus bonus of c.£1,500 as well as pension and excellent career/study support.

Marketing Executive

Ref: arc386

Surrey - Contract

£30,000 - £35,000

An exciting opportunity has arisen within this growing Financial Services company on a 12 month fixed term contract. Our focus is in finding someone with experience within a regulated environment, namely Financial Services, Insurance or Banking and someone who has a background in marketing events and campaign management.

The Company: Our client specialises in lending and retail savings have expanded in recent times by around 25% in terms of staff headcount as product demand increases. A good working atmosphere within the office and a growing marketing team, currently numbering 8 staff with around 160 people in the office in total.

The Role: As a key member of this team, you will report to the Marketing Manager and will help deliver the overall marketing strategy. The role covers a number of functions/responsibilities, but can be summarised as below:

  • Provide partnership marketing support by promoting our clients 3rd party services to customers via the website, emails, direct mail, literature and branch promotions.
  • Arrange and design both online and off-line copy-writing.
  • Support frequent and business critical product launches, withdrawals and refreshes across both mortgages and savings, updating literature and web content as relevant.
  • Extensive collateral creation, adhering to brand guidelines.
  • Assisting, planning and implementation of road-shows and seminars (B2B).

Skills / Experience Required: This role will appeal to a highly organised individual who enjoys working in a team and being in a fast paced environment. You must have experience within a regulated environment as well as strong events, copy-writing and campaign management experience.

Additional Information: This role comes with a salary in the £30,000 - £35,000 range and whilst initially on a contract basis, with the company expanding at a steady rate, there is always a chance of permanent openings arising over the course of the contract.

Senior Compliance Consultant

Ref: arc230

Midlands: HOME BASED - Permanent

£35,000 - £42,000

For those who have a strong compliance background, are good communicators, are mobile and would like the opportunity to work from home, this is a fantastic option. Our client is growing in terms of size and reputation, are becoming very well known amongst IFA's, Insurance Brokerages and Mortgage Advisors and this appointment will help to move the company on. A great opening for someone with ambition.

The Company: Our client is a management consultancy specialising in financial services compliance and regulation. Providing consultancy services to over 100 small to medium sized firms on a regular basis, their clients are IFA’s, general insurance brokers and mortgage advisers, who are regulated by the FSA.

The Role: This business prides itself on their ability to offer plain language guidance and to communicate in a friendly and relaxed manner, making compliance both interesting and enjoyable. A primary objective is to give clients pragmatic support and assistance to help them meet both their business objectives and their regulatory commitments. For this particular role, clients could be based in the Midlands, the South-West, London and as far North as Manchester. For that reason, we are looking for someone probably based in the South Midlands. Consultants should be prepared to work anywhere in the UK and spend on average 2-3 nights away per month. Initially you will work closely with senior management/Directors and shadow them whilst gradually assuming responsibility for client accounts, gaining autonomy in around 12 months. Key responsibilities include:

  • Manage accounts involving regular visits to clients
  • Research and write client briefings on rule changes
  • Conduct compliance audits and file checks
  • Give constructive feedback and general support to clients on regulatory issues
  • Work closely with clients supporting them with T&C issues
  • Continue to develop knowledge of compliance issues
  • There will also be a need to study for industry qualifications.

Skills / Experience Required: You must have a strong compliance track record with an in-depth knowledge of retail investment products. You should possess the ability to digest and communicate complicated rules and regulations as well as having a good understanding of the FSA Handbook relevant to small firms. Naturally you are expected to have superb interpersonal skills, a collaborative approach and high quality presentation skills. You should also be at least Level 4 qualified, preferably AFPC (Or equivalent).

Additional Information: This role comes with a salary of up to £42,000 with discretionary bonus and pension on top. There is also, as you would expect a generous petrol allowance. There is also the potential for this person, once comfortable with the role, to develop accounts and bring in additional Consultants to manage, so our client is very happy to take on people with ambition.

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    He could relate to my concerns as a jobseeker, promptly returning calls and emails, even if there was nothing new to share. When I had to leave the UK for an emergency, he was very understanding and worked with the client to reschedule my interview.

    Darren also provided excellent advice on interview preparation, which was instrumental in helping me land the job.

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  • Darren kept me informed with every step of the process; providing excellent advice in preparation for interviews, and was attentive after the job interviews. In the end he guided me with the negotiations and I got the job and could not be happier. Highly recommended

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